ComplAI Solution (SmartPredict)

SmartPredict reviews customer complaints and Final Response Letters (FRLs) to assess likely Ombudsman outcome, FCA compliance (e.g., DISP/CONC/PRIN/Consumer Duty), evidence gaps, vulnerability indicators, and consistency of redress. It removes PII first (browser-based), then produces structured findings, recommended amendments, precedent matching, and an auditable trail with exportable reports.